I don't have a dog in this fight, but I have to ask... @ Hyper, if you're throwing that kind of money around, don't you have some sort of legal contract with the vendors you do business with? Something that explicitly states obligations, deadlines, penalties for breaking it, etc.? Not attacking you or taking sides, just curious because it seems it would be prudent if you have other obligations to your own customers. Business is business, no matter what reputation (real or not) someone has.
I do appreciate those that have come forward with their experiences. I hope you all get some sort of resolution so you can move on. Thanks also to the mods for allowing the conversation.