Hello all,
This is my first post to this forum. I've been researching and trying to find answers, and this seemed like the best place to start.
I have a 2012 F150 with an ecoboost in it. I bought it new in December of 2011, so it is 4 months out of the power train warranty. She is my 7th new, and 9th overall Ford truck.
I think a rod or rod cap let go. It all happened rather quickly. 5 minutes from home there was a loud rattle only at certain RPM's. Between 3 and 4 thousand RPM's, like when accelerating onto the highway and when I took off from the stop light at the end of my exit. No warning lights or idiot gauges out of place. I pulled into my driveway, left it running, and I didn't hear anything unusual while idling. I rev'd it up and sure enough, a loud knock at mid RPM. I double checked the oil level and it was fine. Being as it did nothing at idle and the oil seemed fine, I thought it couldn't be a rod, must be the AC compressor or something. I went to run a few more errands. When I started the truck again, it started knocking from the get go and the low oil pressure warning came across the screen. I immediately shut it down.
With it being only 4 months out of warranty, the only person to have every turned a screw on it was Ford, all my maintenance was ahead of schedule, and only 37,000 miles on it, I called Ford Customer service. They were dry, but said they'd open a case and wait to here from my dealer.
My dealer received it this morning and I told them about the Ford customer service case I had opened.
This afternoon my dealer called back and said, "Yep, major internal failure. $11,000 for a rebuilt replacement." They stated that Ford had declined to assist in any way. I argued with him a little and to his credit, he was very professional, sympathized and said it was "an internal engine issue and nothing I did", and he suggested I call Ford customer care back to see if they will reconsider.
A lady named Amanda took my call and told me she was sorry but there was nothing she could do and no one she could escalate too. Our conversation was much longer, but she pretty much just just stuck to her script and stated she could not escalate it. Which I find odd.
I love Ford trucks and I get it that things happen. I am not here to bash, but hoping someone knows someone that could help me out. It's literally nauseating to have such an expensive truck (Lariat, crew cab, 4x4, all the toys, etc) blow a motor and to feel stranded by Ford. I'm hoping I am just dealing with low level customer service people that don't understand the value of a long term customer.
If anyone has any suggestions, I'd be forever grateful for the help!
This is my first post to this forum. I've been researching and trying to find answers, and this seemed like the best place to start.
I have a 2012 F150 with an ecoboost in it. I bought it new in December of 2011, so it is 4 months out of the power train warranty. She is my 7th new, and 9th overall Ford truck.
I think a rod or rod cap let go. It all happened rather quickly. 5 minutes from home there was a loud rattle only at certain RPM's. Between 3 and 4 thousand RPM's, like when accelerating onto the highway and when I took off from the stop light at the end of my exit. No warning lights or idiot gauges out of place. I pulled into my driveway, left it running, and I didn't hear anything unusual while idling. I rev'd it up and sure enough, a loud knock at mid RPM. I double checked the oil level and it was fine. Being as it did nothing at idle and the oil seemed fine, I thought it couldn't be a rod, must be the AC compressor or something. I went to run a few more errands. When I started the truck again, it started knocking from the get go and the low oil pressure warning came across the screen. I immediately shut it down.
With it being only 4 months out of warranty, the only person to have every turned a screw on it was Ford, all my maintenance was ahead of schedule, and only 37,000 miles on it, I called Ford Customer service. They were dry, but said they'd open a case and wait to here from my dealer.
My dealer received it this morning and I told them about the Ford customer service case I had opened.
This afternoon my dealer called back and said, "Yep, major internal failure. $11,000 for a rebuilt replacement." They stated that Ford had declined to assist in any way. I argued with him a little and to his credit, he was very professional, sympathized and said it was "an internal engine issue and nothing I did", and he suggested I call Ford customer care back to see if they will reconsider.
A lady named Amanda took my call and told me she was sorry but there was nothing she could do and no one she could escalate too. Our conversation was much longer, but she pretty much just just stuck to her script and stated she could not escalate it. Which I find odd.
I love Ford trucks and I get it that things happen. I am not here to bash, but hoping someone knows someone that could help me out. It's literally nauseating to have such an expensive truck (Lariat, crew cab, 4x4, all the toys, etc) blow a motor and to feel stranded by Ford. I'm hoping I am just dealing with low level customer service people that don't understand the value of a long term customer.
If anyone has any suggestions, I'd be forever grateful for the help!