Edit: just saw that you were past 60,000 miles

First of all, aren't you within drivetrain warranty still on a 2018?

Second, $2700 is about the going rate for a complete timing job, although some folks are paying more these days.

And finally, yea, it's a recall? If so, how could they be in the middle of job before discovering who's liable for cost?

Something just doesn't add up for Ford reaching out to the customer first. In fact, I got a 3 page(?) letter from Ford a couple of days ago about my 2018. I didn't read it yet, but I traded that truck 6 months ago.

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I'm in the middle of this myself... fortunately, I'm still in mileage.

Powertrain for 2018 is 5 years/60K miles.

I've read several reports of people who were just over on mileage getting Ford corp to cover the entire repair. What you've got is not a recall, which has specific requirements and is a function of NHTSA. What you have is a Customer Satisfaction Program, which is when Ford extends coverage for some additional period for specific reasons. In this case, I've heard of people getting Ford to cover the whole amount... it might be worth calling corporate back and pushing a bit.

 

A recall is safety related or emissions related problem and does not have an expiration date. A CSP is not the same as a recall and is a way of upgrading or replacing a particular part that may fail prematurely. A CSP has an expiration period based on mileage or months/years. You may have received a CSP letter but perhaps it expired. You can check for recalls by typing in your VIN on this webpage: https://www.ford.com/support/recalls/
I would suggest talking to a different dealer who can be an advocate for you to get a resolution to the problem. Perhaps the service manager of a larger dealership could assist you.

Ford can call it whatever they want but if they send me a letter indicating something needs to be repaired at their cost, prorated or not, it is a recall.

 

Unrelated question. OP How often did you change your oil and what oil do you use?

 

Gents, This is against the grain. FORD called me this afternoon. Ford customer care...
Ford (she) stated my repair was not a recall but a FORD customer appreciation notice. Ok, ok. According to Mrs. Ford... Ford has agreed to pay 1/3 the cost of Cam Phasers replacement when over 60,000 miles. But because I call multiple times to Ford customer care 1-800 we care number. Ford paid 50%. Mrs. Ford states Ford will not pay any more than 50% of the repair. Interesting.

 

Mr. Burns363R
Castrol full synthetic 5w20 with synthetic Lucas oil treatment. Oil 5 qt. Lucas treatment 1 qt. Plus fresh K&N oil filter. Every 5,000 miles. But when towing my 9000 lbs camper in summer heat, I change the oil every 3,000 -3,500 miles.

 

I wouldn't bandy that about too much. Ford could easily pull your warranty for using unauthorized snake oil (Lucas) in your engine. Do yourself a favor... feed your engine a nice diet of whatever API-certified full-syn oil you want along with a Motorcraft filter every 5K. That's all you need, and that's what the engine is built for.

 

You are at 85,000, right?

This is Ford's published schedule of co$t for that "customer satisfaction" program

 

You are at 85,000, right?

This is Ford's published schedule of co$t for that "customer satisfaction" program

View attachment 174861

Is that original owner only?

 

He's out of warranty. Ford has no claim at this point.

But I hope he meant 5w-30
Heck, I run 0-40. [emoji15]

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He's out of warranty. Ford has no claim at this point.

But I hope he meant 5w-30
Heck, I run 0-40. [emoji15]

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Agree... especially towing in the heat. But Ford could still yank that 50% coverage they're extending to him.

 

Thanks for the tip on oil change.

 

I love my truck but my next will not be a Ecoboost. 5.0

 

You better hurry then.

Just kidding, but signs point to the manufacturers less enamored with the V8 1/2 ton future.

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Keep in mind the 5.0 isn’t perfect either

Also I hope you meant 5w30 not 5w20….

 

Isn't the Coyote (one recent version) having noisy phasers too?

That's frying pan <> skillet

In the days that 300HP was enough to enamor us, today's normally aspirated V6 is quietly impressing me. Although neither of my trucks with that motor are MY daily driver, my dad and my oldest daughter's household continue to rack up the miles on them trouble free. Even approaching 200,000 in one of them.

I did have to have one of the 6r80's rebuilt at ~150,000, but that thing is a 1ton (350) Transit. I really couldn't complain considering the abuse that truck has experienced.

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I had a Ram 1500 Pentastar in the Bay Area as a rental for 5 days. It scooted around great, had plenty of power, and got solid MPG's.

I would not want to hook up an 8' wide travel trailer behind it and try to tow through the rockies though.

But I would have a hard time picking a NA V6 over the 2.7L Ecoboost. The 2.7 only costs slightly more, torque is on another planet, and MPG's are right there with the NA V6. IDK what fairy dust Ford sprinkled on the 2.7 but it worked.

 

I couldn't do it. I wanna think I could, but I think I would actually buy a SuperDuty with a 7.3 or even 6.2 before I could park a Ram in the barn.

And I don't even dislike the Ram. I would give a thumbs up to anyone who chooses one. (my oldest sister and youngest brother both drive Hemi 1/2's)

But I don't know why exactly I would struggle with it. I'm not even sure it has anything to do with the product, to be completely honest. [emoji848][emoji848]

It could be the way our 89 year old dad says "wait, did you buy a Dodge?" [emoji1787][emoji1787][emoji1787]

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@snakebitten I feel exactly the same way. If there were no Fords, I'd buy the Dodge in a minute. I can't say that about the GM. My friend has a brand new beautiful Cummins RAM, it's truly a nice truck and it's easy to compliment him on it. That said, I don't think I could buy one with a Blue Oval available, and heck yeah, I'd give Godzilla a try.

 

Plus aren’t they old school V8 pushrod engines. Valve train will probably have less problems.

 

Its also a lot less complex than the other push rods. No displacement on demand, no variable valve timing, no direct injection. Its basically 1980’s tech [emoji23]

Im not sure how badly they could mess it up

 

It really was a motor that most didn't see coming when it was announced. Everything Ford had been doing for a decade or more was going in the other direction.

In a way, it's our dad's 460 SuperDuty but with modern engine management and metallurgy.

Everytime I discus it I want to go get an XLT 4WD Manual transmission F250. It begs to have a 6-speed stick.

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445 Cubic inch actually.

 

[emoji15][emoji848][emoji1787][emoji1787][emoji1787]

Ok.

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Just a heads up. There have been a few posts removed from this thread. We had a new member that joined using an automotive business-related username. Businesses as usernames are not permitted as stated in forum rules (this is easy to spot when your username is automotive business-related). There's no free advertising. This privilege is reserved for Forum Vendors that pay good money for that type of exposure. Anything less would not be fair to our great Vendors.

The person that made said posts is invited to re-join the forum using an appropriate username. Though there may have potentially been some Trollin' going on here (too soon to say) that was not the reason these posts were removed. Now if this conversation had followed those first 3 posts, who knows?

 

Just seemed like a GM guy with animosity toward Ford to me. Maybe he will re-join and we can help him into a new Powerboost.

 

I have a 2018 Ford F150 3.5 Eco Boost. In October 2021 I received a letter from Ford regading the Customer Satisfaction Program 21B10, 21N03 and 21N08. I called my local dealer and they said that was not valid and would not schedule an appointment to do the first step witch is the 21B10. The cam phaser rattle was happening and the mileage at that time was under 60k.

In July 2022 I went to the dealer and instead of doing the first step, the invoice states that they did the 21N08 (which is the undoing of the 21B10 programming (which was never done) so I don't know what they actually did.

A few days ago I went back to the dealer, they did a printout of the vehicle data and none of the program numbers (21B10, 21N03 and 21N08) show in the history of the vehicle. I called Ford Customer care at 866-631-3788 and they told me the same thing. They see no history of the letter I received going out or anything about the program numbers.

So even though I called the dealer when I received the letter I had no opportunity to get the problem addressed.

Today I went in and spoke to the service manager. He says he will email his contacts at Ford and see if he can get them to help but that will take 24-48 hours.

Any suggestions?

 

A recall is safety related or emissions related problem and does not have an expiration date. A CSP is not the same as a recall and is a way of upgrading or replacing a particular part that may fail prematurely. A CSP has an expiration period based on mileage or months/years. You may have received a CSP letter but perhaps it expired. You can check for recalls by typing in your VIN on this webpage: https://www.ford.com/support/recalls/
I would suggest talking to a different dealer who can be an advocate for you to get a resolution to the problem. Perhaps the service manager of a larger dealership could assist you.

 

I hate to hear that your dealership let you down. Multiple times, in fact.
I don't know if they were clueless to the CSP or if they were just inept, or worse, dishonest.

Regardless, Ford the manufacturer shouldn't have a deadline on a CSP that's already based on mileage.
They are declaring publicly the defect and their willingness to address it for different co$ts depending on mileage.

 

Does this have an expiration date? I bought a 2019 eco boost with 33k miles. Still running good just getting ready for the inevitable.

 

Your dealership should be able to answer that, just have your VIN handy.

 

I own that same 2019 3.5 Ecoboost. Today I had a mechanic evaluate the truck, oil change belts/hoses are good and spark plugs changed however brakes are still good. My truck has lived in my garage since 2020 (Covid work from home) and been used on long trips to Yellowstone and other long distance travel, with minimal commuting. After 81,000 miles brakes are still in great shape BUT the Cam Phasers are rattling. How can that be? Ridiculous that the mechanical side of my engine has had this issue before I've worn out a set of brakes.

 

Road miles aren't hard on brakes. There is little you could have done to save the phasers. Ford used inferior parts, they knew it, it took a long time for them to acknowledge it, and much longer to offer quality replacement parts.

 

^^^ great answer.