I’m going back to original dealership today after work. I have pics of all my CEL’s that came in and also a video of my truck idling so ruff it sounds like it has huge cam.
Engine started making ticking noise tonight
My 19 3.5 EcoBoost had the cam phasers replaced last June at 43k. A month later it started throwing several codes including P0018 & P0021 and was idling very rough. I reset codes and it was fine for about a month. This time I reset codes and notified dealership. They explained to me that those codes had nothing to do with the cam phaser job. I told them the codes were cam phaser position sensor and how could that not be related. I have been getting the run around for quite some time and Sunday I had an emergency in the family. I had to drive to Baton Rouge and I just happened to stop for some gas and noticed this awful ticking noise coming from my engine. Long story short my first dealership doesn’t have time to look at it but I found another one locally that will look at issues this Monday. Wish me luck.
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Jeez. Sorry man.
First of all, none of this was caused by your aftermarket intake, even if it was unconnected. Sounds like they went phishing for a scapegoat.
Second, that's incredible that they would magically diagnose cylinder wall scratching without even providing you a basic bore-scope photo of said damage. It would literally only take them 2 minutes to pop the spark plug out and go in and inspect the cylinder.
Third, some minor scratching or scuffing on your cylinder wall in cyl #2 would NOT CAUSE "piston slap".
I work for a piston manufacturer, dyno testing engines daily. Diagnosing piston and cylinder issues is kind of our necessary specialty.
If they are right about how unplugging the #2 injector makes the entire noise go away (you could easily replicate this test yourself), then something else is afoot. Unplugging a different cylinder # would also be a good test, because if that also makes the noise go away, then it's not a cylinder specific issue. unplugging a running cylinder will make the engine firing pattern get out of sorts, and can easily cause the cam timing to respond in adjustment (PHASERS), or just mask any other noise and vibration issue.
First of all, none of this was caused by your aftermarket intake, even if it was unconnected. Sounds like they went phishing for a scapegoat.
Second, that's incredible that they would magically diagnose cylinder wall scratching without even providing you a basic bore-scope photo of said damage. It would literally only take them 2 minutes to pop the spark plug out and go in and inspect the cylinder.
Third, some minor scratching or scuffing on your cylinder wall in cyl #2 would NOT CAUSE "piston slap".
I work for a piston manufacturer, dyno testing engines daily. Diagnosing piston and cylinder issues is kind of our necessary specialty.
If they are right about how unplugging the #2 injector makes the entire noise go away (you could easily replicate this test yourself), then something else is afoot. Unplugging a different cylinder # would also be a good test, because if that also makes the noise go away, then it's not a cylinder specific issue. unplugging a running cylinder will make the engine firing pattern get out of sorts, and can easily cause the cam timing to respond in adjustment (PHASERS), or just mask any other noise and vibration issue.
Truck is finally going back to dealership Monday morning. I’m hoping that they don’t try and rake me over and tell me that all my issues I have had has nothing to do with cam phasers.
I still can’t believe that after only a month after having cam phasers replaced I was getting cam phaser sensor codes and they were telling me it had nothing to do with the work they did. I am not looking forward to dealing with this stuff Monday and just want my truck fixed.
Wish me luck.
I still can’t believe that after only a month after having cam phasers replaced I was getting cam phaser sensor codes and they were telling me it had nothing to do with the work they did. I am not looking forward to dealing with this stuff Monday and just want my truck fixed.
Wish me luck.
Take donuts with you. A dozen for the folks in back, a bag or two of donut holes for the service advisors.
Update:
So I dropped off truck first thing this morning. Dealership just called and the person on the phone proceeded to tell me that the technician has verified the ticking noise I was complaining about. The technician thinks it could be a collapsed lifter or timing chain tensioner. She said that the technician would not be able to verify which issue it is until later this week when he has time to do tear down.
They told me they can’t submit for rental until the tear down is done. Also, she tells me that the parts that will probably be needed to fix truck are on back order and it will be a long time before parts come in.
So now I’m going to have to foot the bill for a rental until they can verify issues and submit for rental.
I’m so disgusted with Ford.
So I dropped off truck first thing this morning. Dealership just called and the person on the phone proceeded to tell me that the technician has verified the ticking noise I was complaining about. The technician thinks it could be a collapsed lifter or timing chain tensioner. She said that the technician would not be able to verify which issue it is until later this week when he has time to do tear down.
They told me they can’t submit for rental until the tear down is done. Also, she tells me that the parts that will probably be needed to fix truck are on back order and it will be a long time before parts come in.
So now I’m going to have to foot the bill for a rental until they can verify issues and submit for rental.
I’m so disgusted with Ford.
Did they really tell you it could be a collapsed lifter?Update:
So I dropped off truck first thing this morning. Dealership just called and the person on the phone proceeded to tell me that the technician has verified the ticking noise I was complaining about. The technician thinks it could be a collapsed lifter or timing chain tensioner. She said that the technician would not be able to verify which issue it is until later this week when he has time to do tear down.
They told me they can’t submit for rental until the tear down is done. Also, she tells me that the parts that will probably be needed to fix truck are on back order and it will be a long time before parts come in.
So now I’m going to have to foot the bill for a rental until they can verify issues and submit for rental.
I’m so disgusted with Ford.
It's so discouragingDid they really tell you it could be a collapsed lifter?
Yeah collapsed lifter or timing chain tensioner.
Hmm.... Initially, I thought they didn't use lifters. Apparently there are lifters, tappets, not the same as what the pushrod engines use though.Yeah collapsed lifter or timing chain tensioner.
I think the lash adjusters are what’s being referred to as lifters…
Yea, I edited my post to reflect that
Don't worry, my eyes were rolling as well. It took a few minutes to find what they may have been referring to.
Big Update:
So after all this time getting runaround with one dealership telling me that the noise was piston slap and that I needed new engine and turbos. The other dealership telling me that it was nothing to do with the cam phaser job they did I finally get answers.
After engine tear down 2 collapsed lifters, 2 loose lifters and timing chain tensioner destroyed. Only issue now is that parts are on back order but dealership said they were making an emergency request for parts to speed things up.
Rental is being provided until repairs are complete so things are looking up. I’m just hoping that the job is done correctly and I’m not having issues again a few months down the road.
So after all this time getting runaround with one dealership telling me that the noise was piston slap and that I needed new engine and turbos. The other dealership telling me that it was nothing to do with the cam phaser job they did I finally get answers.
After engine tear down 2 collapsed lifters, 2 loose lifters and timing chain tensioner destroyed. Only issue now is that parts are on back order but dealership said they were making an emergency request for parts to speed things up.
Rental is being provided until repairs are complete so things are looking up. I’m just hoping that the job is done correctly and I’m not having issues again a few months down the road.
Whoa. But.... all this happened one month after getting the cam phasers replaced, huh? I dunno, kinda feel like they should replace the phasers again and entire timing chain assembly too.
Update: so it’s been 2 weeks and dealership is still waiting on gaskets and seals that are in back order. The service advisor that is handling my truck evidently doesn’t know anything about engine repairs because when I have spoken with her about my truck she seems absolutely oblivious to anything mechanical. All she seems to be able to do is read off what the tech has written down and she can’t answer any questions about what is going on with my truck. I asked for a list of everything that is being changed and she can’t tell me. I asked if my timing chain was being changed and she said she would have to get back with me. A couple days later she informed me that the chain was not listed as being changed. I have requested that it be changed anyway and now I’m waiting for her to get back with me for a quote.
I have emailed her on everything so that I would have a complete record and timeline of this whole process. I’m heading down to dealership today to get a first hand update.
I have emailed her on everything so that I would have a complete record and timeline of this whole process. I’m heading down to dealership today to get a first hand update.
Yeah that’s bad. Even when the service advisors do know the real deal, they often play dumb on purpose. Because when you can't get any real answers, what choice to do you have but to accept their parts, plan, and timing. I would demand to speak with the lead technician or the tech that is actually working on your vehicle.
I am preparing myself to have these same conversations to assess whether I really need phasers done yet (only 3k miles until my warranty expires) - and I am not looking forward to having to sweet talk my way past the service advisors in order to get real answers from a tech, and build confidence that they can do the job correctly, if needed.
I am preparing myself to have these same conversations to assess whether I really need phasers done yet (only 3k miles until my warranty expires) - and I am not looking forward to having to sweet talk my way past the service advisors in order to get real answers from a tech, and build confidence that they can do the job correctly, if needed.
Newest cluster Ford update:
So lots has happened over the last couple weeks. Last week I spoke with service idiot and requested a new timing chain since engine was apart. Waited to see if it was going to cost me anything. Advisor finally called me back this past Monday. They weren’t going to charge for labor but I was going to pay for chain. But then she tells me that all the parts are in and if I want a new timing chain it was on back order . I told them to just get my truck back together. I thought that it would take a couple days to reassemble truck since it was already torn down. Well I never heard back and went to dealership today to see what is going on. So she tells me my truck is finished but when the tech went for a test drive he heard a strange noise coming from motor. Now I have to wait until tomorrow for tech to test drive truck again but with another person that is supposed to affirm this noise. She said the tech thinks I’m going to need a new short block but will confirm tomorrow. Anyway this is long enough and I’m disgusted with the whole situation so I’m just going to leave things right here for now.
So lots has happened over the last couple weeks. Last week I spoke with service idiot and requested a new timing chain since engine was apart. Waited to see if it was going to cost me anything. Advisor finally called me back this past Monday. They weren’t going to charge for labor but I was going to pay for chain. But then she tells me that all the parts are in and if I want a new timing chain it was on back order . I told them to just get my truck back together. I thought that it would take a couple days to reassemble truck since it was already torn down. Well I never heard back and went to dealership today to see what is going on. So she tells me my truck is finished but when the tech went for a test drive he heard a strange noise coming from motor. Now I have to wait until tomorrow for tech to test drive truck again but with another person that is supposed to affirm this noise. She said the tech thinks I’m going to need a new short block but will confirm tomorrow. Anyway this is long enough and I’m disgusted with the whole situation so I’m just going to leave things right here for now.
Ugh. Sorry, dude. Deep breaths.
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