SOOOO Bummed... new user just registered because of this exact issue on a brand new 15 F-150 I haven't even owned for 24 hours. I told the sales rep at delivery "man the seat feels really warm. Is there something wrong with this thing?". Drove it home anyway of course all excited to have a new truck. Took it out today to enjoy it for the first time in the daylight and my back is burning up.

Again I have only owned this thing for about 18 Hours. Any suggestions as to what I should do or who to contact? I've already sent my sales rep a message with a link to this thread saying it clearly is an issue and I asked for an acknowledgement back from him (not that it will mean anything).

Love the truck but really bummed to have spent $50k and find this out within the first day.

 

SOOOO Bummed... new user just registered because of this exact issue on a brand new 15 F-150 I haven't even owned for 24 hours. I told the sales rep at delivery "man the seat feels really warm. Is there something wrong with this thing?". Drove it home anyway of course all excited to have a new truck. Took it out today to enjoy it for the first time in the daylight and my back is burning up.

Again I have only owned this thing for about 18 Hours. Any suggestions as to what I should do or who to contact?...

Get in touch with me via private message, y2juice; I want to make sure you continue to love your truck. When writing, please include your full name, best daytime phone number, VIN, mileage, and servicing dealership. I'll loop in your regional customer service manager so they can help keep your seats cool.

Crystal

 

Simply my two cents as I haven't really used the seat ac on this truck but one of the first things I brought up to the district rep when I saw the truck in person at one of the drive events that was going around was the huge difference in the size of the new seats as opposed to the previous generation truck... Someone on this forum that came up with what seemed like a reasonable/sensible fix (tubing, insulation re routing the exhaust away from the intake etc...) pointed out that the new seats simply lack the real estate which I'll bet is exacerbated by putting a human body in these less than substantial seats!

 

Well looks like I will have this problem soon. I pick mine up today and we already have a small trip planned for the weekend with lots of heat. Not looking forward to the hot and cold effect...

 

I have the same issue with Lariat that I purchased in May....at the dealer right now to check it out

 

just got the call from the dealer, first he said it was fine...no issues...then I told him about this site which I hadn't seen til after I dropped the car off, I figured I was alone with the issue. Now he instantly changes his tune and says that until he receives a service bulletin from Ford on the issue, there is nothing he can do about it, absolute joke

 

Did Ford not test these seat coolers?

Seems like a big issue quality control missed....I think someone deserves to be fired!

On a 75 degree day, the back of my seat was 115 degrees at the dealership service lane. Service writer was shocked to see that high of temps. Guess what the heat is doing to the seat cover.

 

Fixed mine with some tubing purchased at the hardware store

Sent from my Nexus 6 using Tapatalk

 

I too bought a 2015 F-150 Lariat and have the same seat cooling problem, service manager says until ford issues a fix, theres nothing he can do.

$53,000 and they can't fix it? Great truck other than this.

 

Several of us have filed a burn complaint with the NHTSA. I think we've waited long enough, and with no comments from Ford, It may be in our best interest to file a burn complaint. Even if you don't have children that ride in the back seat, anyone touching the seat backs could be in danger of being burnt.

https://www-odi.nhtsa.dot.gov/ivoq/

Here's what I wrote, feel free to copy and paste.

Front seat back cooling system (TED) is malfunctioning. When seat cooling is selected, after 30 minuets, the back of the front seats reach extreme temperatures, resulting in burning everyone that touches the back of the front seats. I've measure the temperatures, at the top of the map pocket, at over 115 degrees, when ambient temperatures were at 75 degrees. When ambient temperatures rise above 90 degrees, the front seat back temperature can reach up to 150 degrees or more! Please reference F150 owners comments and thermal pictures proving this is a serious issue that needs to be addressed ASAP, at the web address: Reply W/Quote, Copy and Paste web address: http://www.f150ecoboost.net/forum/4...et/forum/42-2015-ford-f150-ecoboost-chat/11403-platinum-seat-cooling-issue.html

 

Here is another site that submits to manufacturers.

I'm putting my purchase date as the date for everything.

Add Your Car Complaint | CarComplaints.com

They are backlogged, so it will take a few days to show up on the system.

Here are some pics to save and upload to the website.

 

As an engineer and self fixer of anything, I really like the idea discussed earlier about the re-routing line for exhaust and the insulation. My big concern here is if there is future seat/part damage or repairs needed that we have just voided the the warranty on $$$$ seats.

I really love this King Ranch truck, but an issue like this is pathetic. The truck is at the Tommy Vaughn Ford dealer today getting the defective radio replaced, horrible Bluetooth connectivity checked, and seats checked out. Already had SAT radio antenna reconnected, jammed rear seat belt, and broken bed cover. Not off to a good start for a one month old $60+ truck. My hopes are not very high. I traded in a perfectly good 12 Lariat for the King Ranch all excited about the new features that are changing the truck world..... Maybe not.

 

So dealer service call.... And drum roll..... " seats working as normal, yes admittedly not a lot of air, but working"
We have to keep the pressure on Ford. This is unacceptable.

 

On removing the seat back cover.... what is the trick on getting the elastic straps lose. Mine, just by feel, are like they are looped around a wire harness that would need to be unplugged to un-loop. Help??

 

I have a 2015 Platinum and I'm experiencing the same issue, its been in and out of dealership a couple times and they say it functions fine. I'm going to try one more thing and that is to disconnect the heater to the seat to see if that alleviates the extra heating in the lower back/lumbar area, after 5-10 min the lumbar are feels like it actually gets hotter. Frustrating especially since My 2014 Raptor and 2012 Platinum had great cooling on the seats, way to hot in Houston for this not to work properly.

 

SSM 45274 - 2015 F-150 Lariat/Platinum/King Ranch - Climate Control Seats - Front Seat Backrests Not Cooling <br /><br />Some 2015 F-150 Lariat/Platinum/King Ranch vehicles equipped with climate controlled seats, may exhibit a lack of cooling from the front seat backrests. Using the Integrated Diagnostic System (IDS) tool check for any continuous Diagnostic Trouble Codes (DTC’s) and attempt to clear them with the IDS first. If any DTC’sreturn then follow the normal diagnostics in Workshop Manual, Section 501-10A. If there are no DTC’s present or no DTC's return and the front seat backrests exhibit a lack of cooling, do not make any further repair attempts. Engineering isaware of this concern and is investigating. Continue to monitor OASIS for future updates.

Bobby9621 Build Sponsored by edgeautosport sent from mobile

 

Bobb9621,

That's interesting. At what level/person did that come from? I want to pass that on to my service manager at Tomball Ford.

I have been in touch with both regional and local service managers and they highly encourage we as owners make an official visit to the dealer to get a seat check done. Even though we know as of now nothing can be done, the dealers are powerless to fix the seat without the proper re-engineered authorization from the factory. Doesn't do them any good to swap out a bad seat for a bad seat and not get reimbursed for it. They need the complaint numbers coming in to have ammunition with the factory.

 

Your service manager can pull this from the data base by your vin.

There is no fix yet but people need to continue efforts to pressure engineers to come up with a fix so a tsb can be issued.

Bobby9621 Build Sponsored by edgeautosport sent from mobile

 

Your service manager can pull this from the data base by your vin.

There is no fix yet but people need to continue efforts to pressure engineers to come up with a fix so a tsb can be issued...

Hi everyone,

There's been an update to the seat cooling concern, and I wanted to share it with you. As part of Ford’s commitment to quality, we continuously monitor reports from our customers and dealers and are aware of the concern that some 2015 F-150 customers are experiencing with a lack of cooling from the seatback. Our Engineering and Service teams have been working closely with our supplier to develop a solution, which will be available to Ford dealers in September and implemented in production going forward.

Crystal

 

TSB 15-0140 to fix faulty seat design for cooling seats. ALL Lariat, Platinum & KR seats are defective, the extent you feel it is generally determined by the environment in which you live. If your truck was built after September 1st, you might be OK, but not sure. View attachment TSB 15-0140.pdf View attachment TSB 15-0140.pdf

 

TSB 15-0140 to fix faulty seat design for cooling seats. ALL Lariat, Platinum & KR seats are defective, the extent you feel it is generally determined by the environment in which you live. If your truck was built after September 1st, you might be OK, but not sure. View attachment 40696 View attachment 40696

Wow, it's been issued!!!! This is great!!! Wonder how long it'll take to get the necessary parts in stock.

 

I confirmed the tsb is showing at the dealer.

Bobby9621 Build Sponsored by edgeautosport sent from mobile

 

I just called my local dealer (they know me pretty well given I've been in three times about the issue...). Anyway, they confirmed the TSB is legit. They placed my order for the replacement parts and will call me when they come in. There is no ETA in the system at this point. Hopefully they can move quickly...

 

It sounds like your dealership is on top of things, Jeepentj; be sure to come back and tell us when you're heading in for repair. How many miles are on your truck currently?

Crystal

 

Called my dealer and they had to order the parts. They said it's different motor and duct work.

 

Thanks Crystal,

I appreciate you fighting for me but if I'm being honest, you seem to be the only one who is/has been. I provided you with my truck information a few months ago which resulted in a call from Kelly (my CSM). She took my information, told me to take the truck back in (for the 3rd time) and then told me she'd follow-up with next steps on the seat issue. I took my truck in at her request but she never called me back - even after I followed up with her. Also, my dealership knew nothing about the TSB - I am the one who drew their attention to it and asked them to order parts for me. So although I'm glad the issue appears to be drawing to a close, I feel like neither my CSM nor my dealership did much to help me.

FWIW, my case number is 7449838 if you'd like to read the notes.

Thanks,
David

 

Thanks Crystal,

I appreciate you fighting for me but if I'm being honest, you seem to be the only one who is/has been. I provided you with my truck information a few months ago which resulted in a call from Kelly (my CSM). She took my information, told me to take the truck back in (for the 3rd time) and then told me she'd follow-up with next steps on the seat issue. I took my truck in at her request but she never called me back - even after I followed up with her...

Hi David,

Thank you for letting me know. In the future, if you have any difficulty getting in touch with someone, just send a quick PM my way; I'll follow up with them and make sure that you're contacted. How is the repair proceeding at the dealer?

I have been following this thread and noticed that my NEW F150 Lariat 4x4 has shown symptoms of this issue. I went to my local Ford Dealer with the TSB information, which they knew nothing about of course. I was told to drop it off at 0730 in the morning, first come, first serve so they could check it out. I laughed and found that a bit ridiculous for a new truck that has 800 miles on it and is only just 2 weeks old. I told them that I will not "drop it off" but, would like them to take care of it according to the TSB issued by Ford. The service manager explained their process and proceeded to tell me that they are not even sure they could order the parts. They never even looked at the TSB and acted like they knew nothing of it. The Sarcastic, condescending representative behind the service desk left a bad taste in my mouth so I left, never to return...

Hi spelasr,

Is there a different dealership that you'd prefer to work with? You can find some local options by entering your ZIP code here: Ford Dealers | Locate a Ford Dealer Near You | Ford.com I'll arrange for your regional customer service manager to contact you; they'll work with the dealer of your choice to ensure things progress. To make that happen, PM me your full name, best daytime phone number, VIN, current mileage, and preferred servicing dealership. I'll do the rest.

I have the exact same problem. 2015 Lariat.

Bottoms of the seats get nice and cool (60F), backs heat up to 90+F...both front seats. I checked it with an IR gun, even have a video. Taking it in tomorrow.

Welcome to the forum, polyol. Any news from the dealership yet? How many miles are on your truck? I'll be happy to offer you the same assistance that I have to others on this thread.

Crystal

 

I have been following this thread and noticed that my NEW F150 Lariat 4x4 has shown symptoms of this issue. I went to my local Ford Dealer with the TSB information, which they knew nothing about of course. I was told to drop it off at 0730 in the morning, first come, first serve so they could check it out. I laughed and found that a bit ridiculous for a new truck that has 800 miles on it and is only just 2 weeks old. I told them that I will not "drop it off" but, would like them to take care of it according to the TSB issued by Ford. The service manager explained their process and proceeded to tell me that they are not even sure they could order the parts. They never even looked at the TSB and acted like they knew nothing of it. The Sarcastic, condescending representative behind the service desk left a bad taste in my mouth so I left, never to return. There are 3 dealerships all within 40 miles from me. I should have purchased it at one of the others. Maybe I expect too much but when spending that much for a new vehicle, the dealership should go out of their way to make things right. At least for the first 30 days anyway. Then they could start treating you like everyone else. Again, maybe I expect too much for my 50K

 

I am a Quality Engineer at a large seating facility. I am interested in problem solving this issue! May just tear into mine this weekend to see what it looks like. Our Lexus seats have the cooling option as well.

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I think this has been posted on here before, but TWAKEFIELD and I have been driving the TSB and performed the official owner field testing in partnership with Ford. To get the latest scoop give this thread a look...we have almost 2K posts on the topic....203K views....just saying....

Cooling Seats - Are Your Seat Backs Working Properly? - Page 199 - Ford F150 Forum - Community of Ford Truck Fans

 

Just got my truck last Friday and noticed this problem. 6/19/15 build date. I'm going to I inquire about the tsb as soon as someone has it done and reports back.
Any other TSB I should know about?
thankful forums like this are around. 15yrs ago this problem would never get fixed.

 

Two of us owners pilot tested it with Ford, first non-pilot install.. same positive results.....see link one post up to other Forum.....