When I turn my seat coolers on, the butt area of the seat is really cool but the lumbar area of the seat gets really warm. Additionally,iIf you feel the back side of the seat, it's really warm - almost as if a motor inside the seat is overheating (or running super warm). I experience the same issue with both seats. Anybody else having this problem? I guess the other question is after your seat coolers have been on for about 30 minutes, is the back of the seat warm?
Platinum Seat Cooling Issue
Jeepentj
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I confirmed the tsb is showing at the dealer.
Bobby9621 Build Sponsored by edgeautosport sent from mobile
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I just called my local dealer (they know me pretty well given I've been in three times about the issue...). Anyway, they confirmed the TSB is legit. They placed my order for the replacement parts and will call me when they come in. There is no ETA in the system at this point. Hopefully they can move quickly...
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It sounds like your dealership is on top of things, Jeepentj; be sure to come back and tell us when you're heading in for repair. How many miles are on your truck currently?
Crystal
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164 Posts
Will do. My truck has 8500 miles on it. Why do you ask?
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Thanks for the quick reply, Jeepentj! I ask for truck details to determine which options are available to help. I'll escalate this to your regional customer service manager, if that's something you'd be interested in. To get the ball rolling, send me a PM with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Leave the rest to me.
Crystal
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164 Posts
Thanks Crystal,
I appreciate you fighting for me but if I'm being honest, you seem to be the only one who is/has been. I provided you with my truck information a few months ago which resulted in a call from Kelly (my CSM). She took my information, told me to take the truck back in (for the 3rd time) and then told me she'd follow-up with next steps on the seat issue. I took my truck in at her request but she never called me back - even after I followed up with her. Also, my dealership knew nothing about the TSB - I am the one who drew their attention to it and asked them to order parts for me. So although I'm glad the issue appears to be drawing to a close, I feel like neither my CSM nor my dealership did much to help me.
FWIW, my case number is 7449838 if you'd like to read the notes.
Thanks,
David
I appreciate you fighting for me but if I'm being honest, you seem to be the only one who is/has been. I provided you with my truck information a few months ago which resulted in a call from Kelly (my CSM). She took my information, told me to take the truck back in (for the 3rd time) and then told me she'd follow-up with next steps on the seat issue. I took my truck in at her request but she never called me back - even after I followed up with her. Also, my dealership knew nothing about the TSB - I am the one who drew their attention to it and asked them to order parts for me. So although I'm glad the issue appears to be drawing to a close, I feel like neither my CSM nor my dealership did much to help me.
FWIW, my case number is 7449838 if you'd like to read the notes.
Thanks,
David
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20 Posts
I have been following this thread and noticed that my NEW F150 Lariat 4x4 has shown symptoms of this issue. I went to my local Ford Dealer with the TSB information, which they knew nothing about of course. I was told to drop it off at 0730 in the morning, first come, first serve so they could check it out. I laughed and found that a bit ridiculous for a new truck that has 800 miles on it and is only just 2 weeks old. I told them that I will not "drop it off" but, would like them to take care of it according to the TSB issued by Ford. The service manager explained their process and proceeded to tell me that they are not even sure they could order the parts. They never even looked at the TSB and acted like they knew nothing of it. The Sarcastic, condescending representative behind the service desk left a bad taste in my mouth so I left, never to return. There are 3 dealerships all within 40 miles from me. I should have purchased it at one of the others. Maybe I expect too much but when spending that much for a new vehicle, the dealership should go out of their way to make things right. At least for the first 30 days anyway. Then they could start treating you like everyone else. Again, maybe I expect too much for my 50K
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43 Posts
I am a Quality Engineer at a large seating facility. I am interested in problem solving this issue! May just tear into mine this weekend to see what it looks like. Our Lexus seats have the cooling option as well.
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Sent from my SM-G900P using Tapatalk
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I think this has been posted on here before, but TWAKEFIELD and I have been driving the TSB and performed the official owner field testing in partnership with Ford. To get the latest scoop give this thread a look...we have almost 2K posts on the topic....203K views....just saying....
Cooling Seats - Are Your Seat Backs Working Properly? - Page 199 - Ford F150 Forum - Community of Ford Truck Fans
Cooling Seats - Are Your Seat Backs Working Properly? - Page 199 - Ford F150 Forum - Community of Ford Truck Fans
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3 Posts
Just got my truck last Friday and noticed this problem. 6/19/15 build date. I'm going to I inquire about the tsb as soon as someone has it done and reports back.
Any other TSB I should know about?
thankful forums like this are around. 15yrs ago this problem would never get fixed.
Any other TSB I should know about?
thankful forums like this are around. 15yrs ago this problem would never get fixed.
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14 Posts
Two of us owners pilot tested it with Ford, first non-pilot install.. same positive results.....see link one post up to other Forum.....
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Hi David,
Thank you for letting me know. In the future, if you have any difficulty getting in touch with someone, just send a quick PM my way; I'll follow up with them and make sure that you're contacted. How is the repair proceeding at the dealer?
Hi spelasr,
Is there a different dealership that you'd prefer to work with? You can find some local options by entering your ZIP code here: Ford Dealers | Locate a Ford Dealer Near You | Ford.com I'll arrange for your regional customer service manager to contact you; they'll work with the dealer of your choice to ensure things progress. To make that happen, PM me your full name, best daytime phone number, VIN, current mileage, and preferred servicing dealership. I'll do the rest.
Welcome to the forum, polyol. Any news from the dealership yet? How many miles are on your truck? I'll be happy to offer you the same assistance that I have to others on this thread.
Crystal
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40 Posts
^^^Yep, took it into the dealership. They diagnosed it quickly, ordered the parts in a few days, installed them in a few hours and now everything is working fine. Love my AC seats!
I didnt realize it but the seat fans should be making some noise. I can actually hear them now. They are not loud at all or a problem. Just saying for those that have this problem, if you hit the button and you dont hear a fan noise coming from the back of the seat...then you know the problem.
I didnt realize it but the seat fans should be making some noise. I can actually hear them now. They are not loud at all or a problem. Just saying for those that have this problem, if you hit the button and you dont hear a fan noise coming from the back of the seat...then you know the problem.
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