I bought my BDX and a 93 performance tune from them. I received the base tune a couple days after getting strategy code. the base tune runs good, trans shifts nice and sequentially instead of skipping gears. I ran a datalog to send in, found the cloud stuff to not be working all that well, my BDX will not upload datalogs to the cloud. When I log into derive systems I only have a 'my account' tab but no devices tab so I can't see anything in the cloud. That isn't BCB's fault, obviously, but I gotta get in touch with derive/sct as to why nothing shows up there even though it has been registered to me. I can pull down the tunes from the cloud, which is odd to me that that part would work.
anyway, on to my question. Datalog was sent in Monday evening. Here it is Friday evening and I haven't heard anything from them yet, how quickly or slowly do they turn around tune revisions? I flashed the Highlander tune and saw it doesn't shift sequentially so I emailed on Tuesday asking if that could be changed to sequential shifts and never got a response back or an updated tune. I'm not bashing the tuner, nor do I want this to turn into that, I'm just curious if this is normal response time for them or just my luck.
anyway, on to my question. Datalog was sent in Monday evening. Here it is Friday evening and I haven't heard anything from them yet, how quickly or slowly do they turn around tune revisions? I flashed the Highlander tune and saw it doesn't shift sequentially so I emailed on Tuesday asking if that could be changed to sequential shifts and never got a response back or an updated tune. I'm not bashing the tuner, nor do I want this to turn into that, I'm just curious if this is normal response time for them or just my luck.