Just did mine and had to do a lot of guessing, sleuth work on the forums, and digging on Ford's page to figure it out.
INSTRUCTIONS
Hope this save someone else a little time and frustration.
Please vote in the poll.
If your selection is "Yes, but one or more steps needed additional clarification", please let us know which step needed additional clarification, provide that clarification and help the next guy avoid that same confusion.
If your selection is "No", please let us know in what ways this tutorial didn't apply to you and maybe another solution can be found for others with your same variables.
Thanks!
- Navigate to https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html and check your VIN for updates and download them via the instructions - this is where their instructions stop being accurate.
- NOTE: For this version of the SYNC system your USB device needs to be formatted to FAT32 not exFAT! (you will get an error asking you to make sure the install file is in the root directory)
INSTRUCTIONS
- Take the USB drive with the software updates to your vehicle. Turn on your vehicle, and then turn on the radio.
Make sure your vehicle is in a well-ventilated area. Your vehicle will need to be turned on, with the engine running between ten and thirty five minutes. Make sure that your vehicle is not in Accessory mode. - Turn off Bluetooth on your phone if it is in the vehicle.
- Plug the USB drive in to your vehicle’s USB port. Make sure it is completely plugged into the port.
- Press the Phone button in the vehicle.
- Scroll to Return.
- Press OK.
- Scroll to Advanced.
- Press OK.
- Scroll to Install Application.
- Press OK.
- SYNC automatically detects the files on your USB drive and then displays “Install Application?” Press OK to confirm.
- SYNC displays “Installing Application” during the process. Do not remove your USB drive or turn off your vehicle while this update is in progress. Shortly after installation has begun, SYNC says “Your download is in progress and the system may reboot several times during the update. Please wait up to 10 min until you hear your SYNC system update was completed. You may then use SYNC.” Ignore this message. It refers to a specific phase of the installation, not the overall update process. While the update is loading, SYNC will not recognize your mobile phone or media device.
- In another approximately 10 minutes (timing may vary per update), SYNC says “Installation Complete.” SYNC may also say, “Your SYNC system update is complete. The system will now reboot. Please wait a few moments before trying to use the system.” The system then reboots, which takes several minutes. Do not attempt to use SYNC during this time.
- SYNC displays “Installation Complete.” Press MENU to exit installation mode.
It is now safe to remove your USB drive. - Once you have installed the SYNC software updates, you’ll need to pair your phone again. To complete the process, take the USB drive to your computer to report the successful installation.
Hope this save someone else a little time and frustration.
Please vote in the poll.
If your selection is "Yes, but one or more steps needed additional clarification", please let us know which step needed additional clarification, provide that clarification and help the next guy avoid that same confusion.
If your selection is "No", please let us know in what ways this tutorial didn't apply to you and maybe another solution can be found for others with your same variables.
Thanks!
