Unfortunately it's a great mystery that ford is clueless to I'm at 7000 miles and several trips to different dealers in and no fix yet. And this isn't the first thread on the issue it seems to be fairly common.

 

Ford has had my 2014 XLT Ecoboost for a total of 11 days so far with no fix. It's going back today and they'll have it for at least another 3 days (I need it for a weekend trip). It's extremely frustrating. They acknowledge there's an issue, they just don't know what it is.

 

While ford is replacing the oil slinger in the diff they are going to "look into" the issue when shifting to park. I'll update once I hear something back.

 

FordService/Nick. This is something I think we would all like to be kept in the loop on if at all possible. Can you keep us posted on a possible resolution/fix for the issue? I'm due to take mine back to the dealership for an overnight stay in the next week or two. They could not duplicate the sound during the first trip, but this is a daily occurrence for me since about 1,500 miles on the new truck. Thanks so much!

 

Hey sammyba,

Your Ford Dealer is best to speak with regarding a possible fix, as I'm not a trained tech. Shoot me a PM with your name, VIN, mileage, dealer, best daytime phone number, and more details on the symptoms you're experiencing; I'd like to look into this.

Nick

 

i dont mean to bash on everyone and to bash on everyone stealership that they bring there truck to . but i litterally showed this guy "the head service guy" my video and bam knew exactly what it was what needed to be done and what needed to be ordered..
im sorry everyone else is having such a issued with this and their service centers but like i said ill do my best to get the service record scanned and posted so everyone has some proof what the service guys need to look for .

 

Thanks SloppyEcoBoost. I appreciate that. Let us know when you get the additional info.

 

ok, this will be part rant, part (hopeful solution) but a long winded response so here goes...

The Rant...

Spent loads of cash on my new Truck. More than I probably should have but hey, I'm in my truck 3 to 4 hours a day so it better be what I like...

Like others here I started hearing the strange groan noise at about 1,700 miles. It was quite pronounced and I could hear it especially in the morning (I leave around 5am). It would make the noise just as stated here, between gears 3 and 6. I would also hear it when I dropped the truck in drive and when I put the truck in park.

So I thought, no worries, I've purchased 7 different Ford cars and trucks from the same dealership since 1992. Great dealer and always had great service (until now). I've even used the same salesman (who I think is the best in the business) for the last 4 purchases going back to my '05 Mustang GT. So I took her in...

Explained the noise to the service writer, provided the TSB info! Quotes from this forum regarding the issue, also explained that it was nearly impossible to reproduce once the engine was warmed up and that their best bet was to wait until first thing in the morning to hear it. They provided a loaner to me and had my truck for three days. Their response? THey couldn't reproduce it so back it comes to me. Needless to say I wasn't happy but thought, ok, lets see if they're right.

THE VERY NEXT MORNING, I head off to work and bam, there's the noise again. Now, I'm sorry, but they obviously didn't really make an attempt to decipher this. But, to give them the benefit of the doubt I drove the truck for the week. At the end of the week I got the infamous survey regarding my experience with their service department. Now, quite honestly, I didn't say anything in that survey that wasn't true. Did they fix my issue, well no! So I answered the questions never really thinking I'd hear anything about it. On the following Monday I received a phone call from my dealership asking if they could look at the truck again. To my astonishment the got the survey and wanted to try again.

Well, I took it in the next day and dropped it off. Again, I was given a loaner vehicle. This time they had the truck for 8 DAYS!. Yes eight days. They were able to reproduce the sound woo hoo! However, they had turned the truck over to a regular mechanic, not a transmission guy. He tried to figure the thing out for 8 DAYS! I was called back to the dealership with the words, it's fixed! I asked what did you do. They said the re-positioned the exhaust and cannot reproduce the sound. I chuckled and said, ok, we'll give it a try. Next morning heading out to work, voila, same sound.... Now I'm beyond angry. Needless to say I called the dealership as soon as they opened and had a long winded discussion with the service writer. Not an angry one but one that certaily explained my disappointment.

Back it goes for the third time! This time with the video provided here and the explanation of the TSB again!. I asked why the customer had to do the leg work for them to locate the problem. I stated I showed you the TSB the FIRST time I brought the truck in. It was just flat out ignored. So, they've agreed that the TSB has to be executed on my truck. Dropped it off Monday with the explanation that I HAD to have my truck on Thursday as I'm moving my son to college. He paused and said well, the mechanic that worked on my truck last was on vacation. I calmly told the tech writer that the guy who worked on it last was not a transmission guy and that's what the TSB called for! He said oops, it'll be tough but we'll have it for you in time.

I called Tuesday (yesterday) to get a progress report, found out that they hadn't even looked at my truck! They said their transmission guy had to finish one that had been in there two days! I said really? Mine's been in a total of 12 days at this point. Why no priority, especially when you called me to get a second look at it? I was not happy. I spoke with my salesman and explained my frustration and he went down there to raise a little hell.

Well the fun continues, I get a call today explaining that indeed the TSB needed to be performed on my truck but woops, the part is on backorder. I can pick my truck up -- AGAIN -- and bring it in the following Monday. This is four strikes and your out. If not fixed when the part comes in it's Lemon Law time in my state and the States Attorney General will be acting on it.

Now that being said, I'm hopeful that once the part comes in it will be fixed this time. But I'm taking nothing for granted. Lawyer lined up, ready to go. I'm just tired.
I've loved every truck from Ford I've owned, I've loved this one as well, this is truly a Ford / Dealer / Service issue and it's unbelievable with the expense of these trucks that I've had to go through this. I know others are feeling my pain as well. With all the recalls and issues going on at GM, Ford, Chrysler and so on, you'd think they'd be all over this to try to keep the customer happy and quiet. I guess not. I'll update this once I get an answer.

To FORDSERVICE (Nick), thanks for making contact, I'd like to at least see if the part comes in and fixes my issue. If so, great. If not I'll contact you with pertinent information but honestly, there would have to be an incredibly fast resolution to this from you in order for me not to pursue the legal actions described above. I will give you time to respond if this doesn't work out.

Thanks for letting me rant... srs77

 

Hey srs77,

Please know that once you've retained an attorney, I will not be able to assist. Please PM me an update once your vehicle has been repaired and returned; I'll keep an eye out for it.

Nick

 

Got a call from the dealer saying there is a TSB for this noise and I believe they said that something needs to be replaced with the valve body. I will update again once I have the TSB information.

 

That's correct. This is exactly what was explained to me today. Waiting for parts now.

 

Just a quick update. My truck was dropped off yesterday late afternoon. They are supposedly going to have the repairs completed today by end of day. I'll update this thread with my results. This is visit #3.5 (not 4 because they had to order parts). So we'll see where this goes. I'm cautiously optimistic. Hopefully the dreaded groan will be gone. If not I will contact Nick (FORDService) to see if he can lend a hand. After that, we'll see....

 

To all who have been following this thread. I picked up my truck yesterday from the shop. Mind you this is 4 attempts and 14 days they've had my truck in total. The fourth attempt they FINALLY decided to follow the TSB I provided in the first visit more than a month ago.

I've driven it twice since the fix. This morning's trip was the most important as I hear the noise EVERY morning on my way to work.

I'm happy to report that two trips and no groan noise! Now granted it's only two trips and I have loads of driving to do before I'm 100% convinced but the early results are promising for sure. It was so enjoyable to not hear that noise for the first time.

I only wish I could get a straight answer as to why my dealership refused to look into the TSB (I found for them) in the first place. They had to provide a rental for the 14 days the truck was in the shop when all they had to do is execute the TSB the first time. Sigh....

So we'll see... I'll keep my ears open for the sound and update this thread if anything else happens but as of right now it's looking promising.

Thanks to Nick for offering to step in for me. I sincerely hope I don't have to ask you do to that but I do appreciate the offer. I've calmed down a bunch since my long winded tirade from last week. It was just mind boggling to me that they'd put a customer through this. Here's hoping that others that have this issue get them resolved much faster than I did.

 

I had the same issue with my 2014 FX4. It took me some time in regards to working with dealer. That said, the dealer replaced the valve body and I have had no further issues. It was hard diagnosing the issue due to the problem going away after the truck warmed up. I eventually left it at the dealer overnight, they confirmed the noise and employed the TSB to resolve the issue.

 

You are correct. Mine's now out of the shop for 4 days and still no noise. So relieved. The only issue I have with my dealer is I supplied the TSB in the first place that fixes the issue. They just chose to ignore that and 4 trips and 14 days later I finally have a repaired truck. I love this truck, I just hated this experience with a dealer that I've gone to and trusted for the last 22 years and 7 vehicles. All that said, as long as it continues running like it's running today I'll be quite happy. I know my service writer was really tired of seeing me arrive on his front doorstep.

 

What's the TSB#?


Sent from my iPhone

 

Have your service tech look up TSB #14-0134.

 

Thanks srs77 I really appreciate the info.


Sent from my iPhone

 

Glad to help! Good Luck!

 

okay, been a week now with NO NOISE! Looks like the TSB fixed my issue and I'm having fun again in my truck! Good luck to those still wrestling with the issue.

 

That's great news srs77! I just dropped mine off at the dealership to see if they can figure it out. I am going to tell them about the TSB you mentioned. Hopefully they can get it fixed!

 

Well I got my truck back after a three day stay at the dealership and was told that this noise was normal. The tech was instructed to drive an F150 like mine from the lot, and he said it made the same noises I was complaining about. Disappointing to say the least. Not sure what to do about it at this point.

 

Hey sammyba,

Have you tried getting a second opinion from a different Ford Dealer? Shoot me a PM with your name, VIN, mileage, dealer, and best daytime phone number; I'll see how I can help.

Well, this is disheartening. I am picking up my truck in Jan and the first thing I have to do is drive 2k miles...I really hope I don't have the same problem you all are. The really bad part is I didn't buy from a dealership...so any dealer I do take it to probably wont care as much. The good news is I know what to tell a dealership if it comes up.

Other than being really annoying (and getting PI(&# because of the $$ spent) is there any reason not to just drive it to my destination and have it checked? I have a tight timeline and really can't afford downtime halfway through the trip.

Hey sgtredsox,

If you pick up your truck and find that you're experiencing issues, don't hesitate to reach out. I'd be more than happy to have a look.

Nick

 

sammyba, mine was told to do the same thing. Trust me, it's not normal. They did drive another one just like mine and DID NOT hear the noise and pushed back at Ford. This is why I got frustrated. Four visits, 14 days of rental and they finally performed the TSB work and no longer do I have the noise.

Just keep pushing with them and don't quit. Good luck!

 

Well, this is disheartening. I am picking up my truck in Jan and the first thing I have to do is drive 2k miles...I really hope I don't have the same problem you all are. The really bad part is I didn't buy from a dealership...so any dealer I do take it to probably wont care as much. The good news is I know what to tell a dealership if it comes up.

Other than being really annoying (and getting PI(&# because of the $$ spent) is there any reason not to just drive it to my destination and have it checked? I have a tight timeline and really can't afford downtime halfway through the trip.

 

Well, this is disheartening. I am picking up my truck in Jan and the first thing I have to do is drive 2k miles...I really hope I don't have the same problem you all are. The really bad part is I didn't buy from a dealership...so any dealer I do take it to probably wont care as much. The good news is I know what to tell a dealership if it comes up. Other than being really annoying (and getting PI(&# because of the $$ spent) is there any reason not to just drive it to my destination and have it checked? I have a tight timeline and really can't afford downtime halfway through the trip.

Hate to break it to you but really no dealer is going to care even if you buy it from them

 

Well, that's great news then...at least I wont have any dreams left to crush! I just meant that if you bought it from a dealership, you had a face to flick a booger at...without out one, my boogers can fly in any direction.

 

Thanks Nick. Do you know if the noise is more of an aggravation or do I need to halt my trip for repairs? It seems like it is more of an inconvienience until you get it into the shop.

 

Hey sgtredsox,

I'm not a trained tech, so I'm unable to advise. Your Ford Dealer's best to speak with about this.

Nick

 

Well dropping mine off Monday for TSB14-0134 finally can't wait to get rid of this noise


Sent from my iPhone

 

Finally got the TSB done!!
Found a great dealer to do it they ordered the parts as soon as I showed them my video of the noise and gave them the tsb#. This isn't the same dealer that put 5w/20 in my Eco twice which is who I was bringing it to last time I posted but anyhow just happy the noise is gone.


Sent from my iPhone

 

I recently had TSB 14-0134 performed on my truck to fix the groaning noise, and I'm happy to report that the noise is gone. However, since the work has been performed my transmission has been operating at 30 to 40 degrees cooler than before. I use to see operating temps between 150 to 190 depending on driving conditions and exterior temps. Now I'm seeing temps around 120 to 150, but mostly right around 130. Also, it use to maintain temperature for a longer period of time. For example, if it is running at 130 and I pull up to a red light it will start falling and get down to 120 while I'm sitting at the light. The dealer that did the work said that this is nothing to worry about and that replacing this plate will cause the transmission to run cooler. Just wandering if anyone else that has had this work performed is experiencing the same thing, or if any of the ford service folks on here can comment. Thanks for your help!

 

I have several probs on my truck but I'm afraid to take it in for things like this. They fix one thing only to break something else.

 

You must be lucky most peoples trans run in the 200 degree range.