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Dropped it off yesterday, they said they wanted to keep it overnight to let the RTV cure, guy said it needs 8 hours. They called me today and said they noticed the oil pan was warped and ordered a new one. They told me it will take another day but it should be ready tomorrow. I asked whether that will be enough time for the RTV to cure and the guy corrected himself and said it will actually cure in 2-3 hours. One thing I can say, my service advisor has called me as promised to give me updates, which is a pleasant surprise, so far...
 
They called me today, told me they need to keep it another day, would not say why, just gave me a vague response. I assume they just didn’t get around to it. I asked for a rental car, they agreed to provide me a new Focus loaner. I told them if its ready by tomorrow, I won’t need it. If they keep it over the weekend, I’ll take the loaner.
 
Picked it up today!

They called me today, told me it was ready to be picked up. They had it for a total of 3 nights, called me every day to let me know of where they were at. Time will tell whether or not the issue has been resolved, but I can say I think so far, they’ve been very professional.
 
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