Hello. This is my story.
My engine light went on on my 2013 F150 FX4 3.5L Ecoboost. 105,000KM's, and serviced at the dealer on a regular basis.
I needed an oil change and brought it to the dealer. After 2 hours, I was called and told it was a timing chain issue and that the repair would cost $4,800. They then asked if I was the original owner and said something about - oh, well your warranty is just expired, but we will see what we can do... I am almost sure I have an 80,000KM warranty, but whatever. I said their was no way I was paying $4,800 for a repair to a vehicle when the lease was up in 9-months... The customer service rep then said that sometimes Ford Canada will be helpful and assist with the repair cost.
After hanging up the phone, I phoned the salesperson who I bought the truck off to see if he would have a solution. He just said bring it in and we'll get you a new truck - i.e. we'll get you out of your lease and into a new one. This doesn't surprise me as I have heard from various ppl in the car business that Canadian used vehicles are "all" being bought by American dealers to the strength of the USD relative to the CAD.
I then phone back the customer service rep. Before doing anything, I want to know how much Ford Canada is willing to pitch in. $100? $1,000? more? Well in 2 seconds she says that in similar circumstances customers are paying approximately $600, but that it needs to be approved by Ford Canada.... Good news I guess... Also, they have agreed to waive the $150 diagnostic fee.
Then I start thinking about this... Is Ford really this benevolent? How does $4,800 become $600? Should it be $0? is this a systematic problem... And here I am. 1 of many with the same issue. After some research I seem to see that it is a $3,000 problem not a $4,800 problem. And then to me it seems like a recall is in order... Furthermore, if there was a TSB regarding this issue, why wasn't I told of this during one of my many service stops to the dealer?
In the end, as long as I don't get effed around on price. I think I am going to hand over the Ecoboost and get a V8. On the other hand, if someone else is willing to cash in my buyout, maybe I'll just move on from Ford altogether.
The whole thing seems very sleezy and it just seems like they are trying to avoid the recall and blemish to the Ecoboost brand.
UPDATE:
Looks like it isn't as nefarious as I thought. I was offered AWA. After warranty assistance as I was the original owner of the vehicle.